Process execution and exception handling

Operational processes depend on spreadsheets and email; exceptions are handled ad hoc and hard to trace.

Structured execution, fewer errors, and full traceability for audits and improvement.

1. Model key processes (orders, fulfillment, invoicing) as traceable workflows.
2. Execute steps with rules and AI where needed; route exceptions to the right role.
3. Log inputs, outputs, and decisions at each step; feed dashboards and alerts.
4. Reconcile with ERP and other systems; archive evidence for compliance.

• •Role-based execution and approval
• •No automatic commitment without human gate where required
• •End-to-end traceability of data and decisions

• •Process cycle time
• •Exception rate and resolution time
• •Error rate and rework